FAQ — Side by Side Home Care

Question 1

What is non-medical home care?

Accepted Answer

Non-medical home care provides assistance with daily living activities — such as companionship, light housekeeping, meal preparation, and errands — without any medical or clinical procedures. Our caregivers are not nurses or medical professionals; they are trained companions and homemakers who help clients live comfortably and safely at home.

Question 2

Who can benefit from your services?

Accepted Answer

We serve seniors, adults recovering from illness or surgery, adults with disabilities, and children who need supervised companionship or homemaking support. If someone in your family needs a helping hand with daily tasks or simply someone to spend time with, we can help.

Question 3

What services do you offer?

Accepted Answer

We offer three core services: Companion Care (companionship, conversation, social engagement, and emotional support), Personal & Daily Living Support (help with routines, reminders, meal preparation, light housekeeping, and everyday activities), and Respite & Family Support (dependable supervision and support that gives family caregivers time to work, rest, or handle other responsibilities).

Question 4

Do you provide medical care or administer medications?

Accepted Answer

No. We are a non-medical agency. Our caregivers do not provide nursing care, administer medications, or perform any clinical procedures. If your loved one requires medical home health services, we are happy to refer you to appropriate resources.

Question 5

What are your hours of operation?

Accepted Answer

Our office is open Monday through Friday, 9am–5pm. We also offer care visits on Saturdays and Sundays by appointment. Please call or email us to arrange weekend care.

Question 6

How do I schedule a visit?

Accepted Answer

Simply call us at (407) 906-4086 or email info@sidebysidehomecare.com to request a free consultation. We will discuss your needs, answer your questions, and help you build a care plan that works for your schedule.

Question 7

Can I request the same caregiver each visit?

Accepted Answer

We do our best to match you with a caregiver who fits your personality and schedule, and to keep that same caregiver for your regular visits so a genuine relationship can develop. While we cannot always guarantee the same caregiver due to scheduling, consistency is a priority we take seriously.

Question 8

How much notice do I need to give to schedule or cancel a visit?

Accepted Answer

We ask for at least 24 hours notice for scheduling changes or cancellations whenever possible. We understand that life is unpredictable, and we will always do our best to accommodate last-minute needs.

Question 9

How do I get started?

Accepted Answer

Contact us for a free, no-obligation consultation. We will listen to your situation, explain our services, and help you decide if Side by Side is the right fit. There is no pressure and no commitment required.

Question 10

Is there a minimum number of hours required?

Accepted Answer

We are flexible and work with families to find a schedule that makes sense. Please contact us to discuss your specific needs and we will find an arrangement that works.

Question 11

Are your caregivers background-checked?

Accepted Answer

Yes. All of our caregivers undergo thorough background screening before they begin working with clients. Your family's safety and peace of mind are our top priority.

Question 12

What areas do you serve?

Accepted Answer

We are based in Orlando, FL and serve the greater Orlando area. Please contact us to confirm service availability in your specific neighborhood.

Frequently asked questions

About Our Services

Scheduling & Availability

Getting Started

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